U.S. Orders:
International Orders:
Please note that shipping times may vary depending on the destination and other factors beyond our control. Customs duties, taxes, and any additional fees associated with international shipments are the responsibility of the customer.
U.S. Orders:
International Orders:
The Diplomat Excellence A2 fountain pen in the Venezia Platin finish brings German engineering to a refined, platinum-grey palette. Solidly built and carefully balanced, it offers the substance and quiet confidence enthusiasts look for in a daily writer with a more polished presence.
Excellence A2 is constructed around a full metal body and dressed in a durable lacquer that resists wear while retaining a deep, subtle luster. Precision-fit components and Diplomat's signature soft-closing cap deliver a satisfyingly secure snap without harshness. The sculpted metal clip and the brand's flower emblem at the finial complete a design language that is understated, modern, and distinctly Diplomat.
The Venezia Platin treatment emphasizes cool, silvery-grey tones that read clean and versatile in any setting. In hand, the pen feels reassuringly solid without being cumbersome, with proportions that suit both posted and unposted use.
A stainless steel nib, tuned in Germany, provides a smooth, consistent line with reliable starts and controlled flow. Available in extra fine, fine, medium, and broad, it covers everything from compact notes to generous, expressive handwriting. The section geometry encourages a natural grip, while the pen's mass helps the nib settle onto the page with minimal pressure, supporting long sessions without fatigue.
The Excellence A2 uses a cartridge/converter system in the standard international format for straightforward maintenance and broad ink choice. The snap-cap convenience and robust metal construction make this an everyday carry that transitions easily from desk to travel.
Since 1922, Diplomat has produced writing instruments in Germany with an emphasis on precise manufacturing and dependable performance. Excellence A2 continues that lineage with contemporary fit and finish grounded in long-standing craft.
Order Processing Time: Most orders are processed and shipped within 1 business day of receiving the order.
Special Request Items and Custom-Made Products: Certain items, such as special request items or custom-made products, may require additional shipping time. In such cases, please allow up extra time for these items to be shipped.
Pre-Orders: Any items available for pre-order will have the estimated delivery date listed in the product description.
Product Descriptions: We highly recommend reading the product descriptions carefully before making a purchase, especially for items with extended shipping times. Any information regarding extended shipping times or special requirements will be mentioned in the product description.
Drop Shipping: In the event of errors in our on-hand inventory or to expedite delivery, some items may be drop shipped directly from our US distributors. This means that these items will be shipped directly from the distributor's warehouse to your designated shipping address.
U.S. Orders:
Free Shipping: We offer free shipping for all U.S. orders over $20, including Alaska and Hawaii.
Standard Shipping Fee: For U.S. orders below $20, a flat shipping fee of $5.99 will be applied.
International Orders:
Shipping Rates: International shipping rates are calculated based on the weight of the package and the destination country.
Exclusions: Currently, we do not offer shipping to Russia and South Africa.
Please note that shipping times may vary depending on the destination and other factors beyond our control. Customs duties, taxes, and any additional fees associated with international shipments are the responsibility of the customer.
Refunds: A full refund will be issued for returned items.
Condition of Return: To be eligible for a refund, the item must be returned in its original condition, including all original boxes and packaging.
Restocking Fee: For used items or items missing their original packaging, a 20% restocking fee will be applied.
Refund Method: Refunds will be processed using the original form of payment.
Return Shipping: Customers are responsible for the shipping costs associated with the return, unless the return is due to a product defect or an error on our part.
Return Process: To initiate a return, please contact our customer service team with your order details and the reason for return. Once the return is approved, you will receive further instructions on how to proceed.
Refund Processing Time: Please allow up to 7 business days for the refund to be processed after we receive the returned item.
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